I. Payment methods

MoonGlow offers the following online order payment methods:

Payment on the site – BPAY, Paypal, Google Pay, Apple Pay or Card (including LiberCard and gama cards);
Delivery to any store – Cash or card payment at pick up;
To the courier upon receipt – Payment in cash or bank card is available throughout the territory of the Republic of Moldova.

II. Beautycoin

Beautycoin is MoonGlow’s internal currency, created to give loyal customers the opportunity to purchase unique and original products.

Beautycoins are electronic coins that are credited in your personal account when you place an order online

For purchases of certain amounts, our customers receive a corresponding number of beautycoins:

550 lei – 20 beautycoins
950 lei – 40 beautycoins
1500 lei – 60 beautycoins
1900 lei – 80 beautycoins
2500 lei – 100 beautycoins
2950 lei – 120 beautycoins
3500 lei – 140 beautycoins

Also, our buyers can accumulate beautycoins, based on reviews* written on the site, on previously purchased products online*.

For each review placed on the site, it is offered: 10 beautycoins.

All products and services, which can be purchased with beautycoins, are presented in the “Beautycoin” category in the “Menu” and can only be purchased online.

Attract attention! stock of each product is limited!

When you have made sure that you have collected enough beautycoins to purchase a specific product from the “Beautycoin” category, add it to your cart** and place an online order, which also includes products that can be purchased with real money.

Electronic beautycoins are settled from the customer’s personal cabinet.***

*For more information, access the “Reviews” category, from “Terms and conditions”.
**You need to log in to your account, to be able to add products from the Beautycoin category to the cart.
***Beautycoins cannot be exchanged for real money or other products, except those in the “Beautycoin” category. Physical Beautycoins are only valid with the attached check.
**** Check your accumulated points here – https://moonglow.md/en/loyalty-reward-page/
*****Be careful to leave the product review in the language in which you placed the order, otherwise Beautycoins will not be calculated automatically.

A referral link – is a unique link, the clicks of which allow you to receive rewards for eligible orders placed on the Moonglow website.

The reward received will be a one-time cashback of 2% of the order amount, for the one who accessed the link (% converted to Bcoin). And you will receive a cashback of 4% of the order amount (% converted to Bcoin) — for each unique user who made a purchase through your link.

How to use Bcoin rewards?

  1. Possibility to convert 2bc / 1MDL
  2. Possibility to convert 1000bc/a gift certificate worth 700MDL
  3. Possibility to buy unique items from the Bcoin category on the Moonglow website.

Accumulated bcoins do not expire.

Moonglow reserves the right to change the terms and conditions of promotions, discounts and rewards

III. Birthday promocodes

A birthday promocode is automatically generated and sent to your email address only if all 3 rules are met:

1. You have a personal profile on the MoonGlow website;

2. You have correctly filled in and saved your date of birth and email address in the Personal Information section of your profile;

3. You have completed and saved your date of birth and email address at least 10 days in advance of your birthday.

In case of non-compliance with at least one of the rules, the promotional code is not generated and is not sent to the email address. Please check that you have received the email in all categories of your e-mail, including Spam.

The birthday promo code gives you a -20% discount on a one-time online purchase or a one-time offline purchase.

The promo code is sent to the email address specified in the profile, it is valid only 14 calendar days from the date of receipt of the email.

For online shopping, write or copy the promo code from the email and paste it into the “Promo Code” box in your shopping cart before proceeding with the payment. The promo code must be entered in full (from the first letter to the last digit).

For offline purchases, show the email received by the consultants and wait while they verify the validity of the promo code.

Your personal information complies with the rules specified on the “Privacy and cookies page.”

IV. Delivery and return

We deliver on the territory of the Republic of Moldova, except for Transnistria.

Free delivery within Chisinau city limits is available for orders over 199 lei. Delivery within Chisinau city limits for orders up to 199 lei costs 50lei.

Delivery on the territory of the Republic of Moldova outside Chisinau: 75 lei – for orders up to 450 lei; free – for orders from 450 lei.

Delivery time in Chisinau is 24 – 36 hours on working days.

In cases when you need urgent delivery within 2-3 hours within Chisinau city, select the option Fast Delivery at checkout, an additional payment of 100 lei will be added to the order amount.

The delivery time in the Republic of Moldova is 2-3 working days.  * Orders placed before 10:00 am will be delivered the same day. Orders placed after 10:00 am (in exceptional cases, possibly on the same day) will be delivered the next day.

The order on the territory of the Republic of Moldova can also be sent by parcel by our partner Posta Moldovei.

International delivery options:

express delivery, minibus or acquaintances/relatives in Moldova. We will contact you additionally to clarify the delivery method and confirm the readiness of the order.

Attention! In some cases, the customs authorities of the country of your residence can apply the customs clearance procedure. We can’t influence this and are not responsible for any fees that may be imposed by the host country. In case of refusal to receive the parcel with your order, it will be returned at your expense.

In Romania, absolutely all parcels are cleared from customs, starting from 0 euros. In other EU countries, it is paid for each order from 45 euros. The need and cost of customs clearance are discussed with the operator.

The order can also be sent by parcel by the Post of Moldova.

MoonDrive (Only for Moldova): 068 879 231 We value your time and created the MoonDrive option so that your favorite products are just a step away!

You only need to call us to order the necessary products , and we will bring your beloved benches directly to your car!

You can benefit from free MoonDrive delivery, Monday to Saturday from 09:00 to 21:00, on Sunday from 10:00 to 20:00 by approaching Bd. Moskova 1/1. Contact number MoonDrive: 068 879 231.

Bcoin products are not available for delivery by the MoonDrive method

Return:

According to Decree No. 1465 of 08.12.2003, MO248-253 / 19.12.2003, No. 1530, Appendix 2, clause 4 (modified by PP1188 of 02.11.2007, MO175 / 09.11.2007), perfumery and cosmetic products are not subject to exchange and return.

V. Gift certificates

When buying a gift certificate, you can’t get a discount that is currently valid in the company (discount cards, seasonal discounts, special offers).

Gift certificates do not have an expiration date.

The certificate must be used in full, in one purchase. The certificate is valid only with the receipt attached.

VI. Discounts

Discounts are valid online only. Discounts over 14% apply to the original price of items, online only. Discounts are not cumulative!

VII. Reviews

MoonGlow encourages genuine and full buyer reviews, which ensure transparency and sharing of real and relevant information about products, services and experiences, thereby helping other users make the best possible choice.

In addition, thanks to the reviews, we can get valuable feedback from customers, which allows us to continuously improve the services provided and the experience gained, together with us, becoming better, day by day.

Each review will be displayed on the product page, only if the customer has previously purchased this product.
After writing a review, it will first be approved by the admin, then the points* will be added to your personal account.

We propose the following structure for completing reviews:
– Age;
– Face / body / scalp skin type or hair type;
– Climate/season;
– Duration of use;
– Experience of use.

*For each review placed on the site, we offer: 10 beautycoins.