Terms and Conditions

I. Payment methods

MoonGlow offers the following online order payment methods:

Payment on the site – Paypal, Google Pay, Apple Pay , Uo Cadou or Card (including LiberCard and gama cards);
Delivery to any store –  Card payment online; Paypal

• To the courier upon receipt – Orders with delivery on the territory of the Republic of Moldova can be paid by card online or in cash on receipt.

II. Beautycoin

Beautycoin is MoonGlow’s internal currency, created to give loyal customers the opportunity to purchase unique and original products.

Beautycoins are electronic coins that are credited in your personal account when you place an order online

For purchases of certain amounts, our customers receive a corresponding number of beautycoins:

550 lei – 20 beautycoins
950 lei – 40 beautycoins
1500 lei – 60 beautycoins
1900 lei – 80 beautycoins
2500 lei – 100 beautycoins
2950 lei – 120 beautycoins
3500 lei – 140 beautycoins

Also, our buyers can accumulate beautycoins, based on reviews* written on the site, on previously purchased products online*.

For each review placed on the site, it is offered: 10 beautycoins.

All products and services, which can be purchased with beautycoins, are presented in the “Beautycoin” category in the “Menu” and can only be purchased online.

Attract attention! stock of each product is limited!

When you have made sure that you have collected enough beautycoins to purchase a specific product from the “Beautycoin” category, add it to your cart** and place an online order, which also includes products that can be purchased with real money.

Electronic beautycoins are settled from the customer’s personal cabinet.***

*For more information, access the “Reviews” category, from “Terms and conditions”.
**You need to log in to your account, to be able to add products from the Beautycoin category to the cart.
***Beautycoins cannot be exchanged for real money or other products, except those in the “Beautycoin” category. Physical Beautycoins are only valid with the attached check.
**** Check your accumulated points here – https://moonglow.md/en/loyalty-reward-page/
*****Be careful to leave the product review in the language in which you placed the order, otherwise Beautycoins will not be calculated automatically.

A referral link – is a unique link, the clicks of which allow you to receive rewards for eligible orders placed on the Moonglow website.

The reward received will be a one-time cashback of 2% of the order amount, for the one who accessed the link (% converted to Bcoin). And you will receive a cashback of 4% of the order amount (% converted to Bcoin) — for each unique user who made a purchase through your link.

How to use Bcoin rewards?

1. Possibility to convert 2bc / 1MDL
2. Possibility to convert 1000bc/to 700MDL
3. Possibility to buy unique items from the Bcoin category on the Moonglow website.

Accumulated bcoins do not expire.

Moonglow reserves the right to change the terms and conditions of promotions, discounts and rewards

III. Birthday promocodes

A birthday promocode is automatically generated and sent to your email address only if all 3 rules are met:

1. You have a personal profile on the MoonGlow website;

2. You have correctly filled in and saved your date of birth and email address in the Personal Information section of your profile;

3. You have completed and saved your date of birth and email address at least 10 days in advance of your birthday.

In case of non-compliance with at least one of the rules, the promotional code is not generated and is not sent to the email address. Please check that you have received the email in all categories of your e-mail, including Spam.

The birthday promo code gives you a -20% discount on a one-time online purchase or a one-time offline purchase.

The promo code is sent to the email address specified in the profile, it is valid only 14 calendar days from the date of receipt of the email.

For online shopping, write or copy the promo code from the email and paste it into the “Promo Code” box in your shopping cart before proceeding with the payment. The promo code must be entered in full (from the first letter to the last digit).

For offline purchases, show the email received by the consultants and wait while they verify the validity of the promo code.

Your personal information complies with the rules specified on the “Privacy and cookies page.”

IV. Delivery and return

We deliver on the territory of the Republic of Moldova, except for Transnistria.

Delivery within the city of Chișinău (including MoonGlow stores) is free for orders over 199 MDL.
For orders up to 199 MDL, the delivery cost is 50 MDL.

Fast Delivery (Livrare Rapidă).
If you need urgent delivery within 2–3 hours in the city of Chișinău, select the Fast Delivery option when placing your order. An additional fee of 100 MDL will be added to the final amount.
*Important: Fast delivery is available only within Chișinău city limits on working days, for orders placed between 9:00 AM and 3:00 PM.

The delivery time in the Republic of Moldova is 2-3 working days.  * Orders placed before 10:00 am will be delivered the same day. Orders placed after 10:00 am (in exceptional cases, possibly on the same day) will be delivered the next day.

The order on the territory of the Republic of Moldova can also be sent by parcel by our partner Posta Moldovei.

International delivery options:

express delivery, minibus or acquaintances/relatives in Moldova. We will contact you additionally to clarify the delivery method and confirm the readiness of the order.

Attention! In some cases, the customs authorities of the country of your residence can apply the customs clearance procedure. We can’t influence this and are not responsible for any fees that may be imposed by the host country. In case of refusal to receive the parcel with your order, it will be returned at your expense.

In Romania, absolutely all parcels are cleared from customs, starting from 0 euros. In other EU countries, it is paid for each order from 45 euros. The need and cost of customs clearance are discussed with the operator.

The order can also be sent by parcel by the Post of Moldova.

Moondrive

We value your time and have created the MoonDrive option so that your favorite products are always just one step away!

All you need to do is give us a call to order the products you need, and we’ll bring your favorite goodies straight to your car!

You can enjoy free MoonDrive delivery:

• Monday to Saturday from 09:00 to 21:00

• Sunday from 10:00 to 20:00

Just drive to one of the following addresses:

• Bd. Moscova 1/1 – contact number: 068879231

• Bulevardul Decebal 139 – contact number: 060500818

Please note: products in the Bcoin category are not available for delivery via MoonDrive.

Return:

According to Decree No. 1465 of 08.12.2003, MO248-253 / 19.12.2003, No. 1530, Appendix 2, clause 4 (modified by PP1188 of 02.11.2007, MO175 / 09.11.2007), perfumery and cosmetic products are not subject to exchange and return.

V. Gift certificates

When buying a gift certificate, you can’t get a discount that is currently valid in the company (discount cards, seasonal discounts, special offers).

The certificate must be used in full, in one purchase.

Gift certificates do not have an expiration date.

The payment receipt must be presented mandatorily, except for certificates that bear the company’s stamp. When purchasing corporate certificates, they are stamped and considered valid.

If the value of the chosen goods exceeds the nominal value of the certificate, it is possible to top up in cash or online payment.

If the value of the chosen commodity is less than the nominal value of the certificate, the difference does not include the return of the remainder remaining on it.

Return of gift certificates is not accepted.

*Gift certificates issued in Tiraspol and Comrat cannot be used in shops in Chisinau and vice versa

VI. Discounts

Discounts are valid online only. Discounts over 14% apply to the original price of items, online only. Discounts are not cumulative! *Advents are limited-stock, special-edition products that are not eligible for discounts, including those offered via discount cards or gift certificates. We reserve the right to update or modify these special conditions.

VII. Reviews

MoonGlow encourages genuine and full buyer reviews, which ensure transparency and sharing of real and relevant information about products, services and experiences, thereby helping other users make the best possible choice.

In addition, thanks to the reviews, we can get valuable feedback from customers, which allows us to continuously improve the services provided and the experience gained, together with us, becoming better, day by day.

Each review will only be rewarded if the customer has purchased the given product online.
After writing a review, it will first be approved by the admin, then the points* will be added to your personal account.

We propose the following structure for completing reviews:
– Age;
– Face / body / scalp skin type or hair type;
– Climate/season;
– Duration of use;
– Experience of use.

*For each review placed on the site, we offer: 10 beautycoins.

VIII. Promotions and Gift Products

General Rules for Promotional Campaigns

Moonglow may periodically organize promotional campaigns, discounts, special offers, contests, loyalty actions or other commercial benefits under the conditions published on the website or communicated through the company’s official channels.

Each promotion is valid only during the indicated period, applies only to the products or product categories expressly mentioned in the promotion, and is subject to stock availability. Moonglow does not guarantee the availability of promotional products throughout the entire duration of the campaign.

Promotions may be subject to specific participation rules, minimum order values, excluded products, limited validity periods or other special conditions. The customer is responsible for reviewing the applicable promotional terms before placing an order.

Moonglow reserves the right to modify, suspend or terminate a promotion where justified reasons exist.

Campaigns with Gift Products

As part of certain promotional campaigns, Moonglow may offer gift products when specific conditions are met, such as reaching a minimum order value, purchasing eligible products or placing an order within a defined promotional period.

Gift products are offered subject to stock availability and in accordance with the rules displayed for the respective campaign.

If the order value falls below the required minimum threshold as a result of cancellation or return of certain products, the customer may lose the right to receive the gift product.

In the event of a full return of an order for which a gift product was provided, the customer is required to return the gift product as well, in its original condition, unused, undamaged and, where applicable, sealed.

Moonglow reserves the right to cancel promotional benefits, gift products or orders if it identifies attempts of fraud, abusive use of promotions, creation of multiple accounts or any other actions that breach the rules of the respective campaign.

Fraud and Abusive Use

Gift products offered within promotional campaigns may not be ordered, reserved, added to the cart or claimed separately unless the conditions of the respective campaign are fully met.

The right to receive a gift product arises only when the order fully complies with the rules of the promotion, including the minimum order value, eligible products, validity period and any other conditions communicated by Moonglow.

If a customer attempts to order or obtain a product intended exclusively for a promotional campaign without meeting the applicable conditions, Moonglow reserves the right to remove the respective product from the order, amend the order, refuse the delivery or handover of the gift product, or cancel the order.

In such cases, Moonglow is not obliged to provide the promotional product, additional discounts, compensation or any other benefits if the conditions of the campaign have not been met.

IX. Statutory Product Warranties

All products sold through the website www.moonglow.md are covered by the statutory warranties applicable to cosmetic and perfumery products, including the consumer’s right to claim lack of conformity of the product within the time limits set out in Law No. 105/2003 on Consumer Protection.

Where a product has a manufacturing defect or does not match the description on the website, the customer may request replacement of the product or a refund of its price by contacting the customer service department at the address indicated in the contact section of the website, accompanying the request with proof of purchase (payment receipt or order confirmation).

The statutory warranty of conformity does not apply to products damaged as a result of improper use, inadequate storage or expiry of the shelf life indicated on the packaging.

X. Right of Withdrawal

The customer, acting as a consumer, has the right to withdraw from the distance contract, without giving any reason, within 14 calendar days from the date of receipt of the product, in accordance with consumer protection legislation applicable to distance contracts.

The right of withdrawal is exercised by sending an unequivocal statement to Moonglow, at the contact address indicated on the website, before the 14-day period expires.

In accordance with the rules applicable to the return of cosmetic and perfumery products set out in Section IV “Delivery and Returns”, the right of withdrawal may not be exercised for unsealed or used perfumery and cosmetic products, except where the product is defective or non-conforming.

Where the right of withdrawal is validly exercised in respect of returnable products, Moonglow shall reimburse to the customer the amounts paid, including standard delivery costs, no later than 14 days from the date on which it is informed of the decision to withdraw or from the date of receipt of the returned product, whichever is later.

XII. Limitation of Liability

Moonglow makes reasonable efforts to ensure the accuracy of the information displayed on the website regarding products, prices, stock availability and delivery times, but does not guarantee the complete absence of technical or editorial errors. In the event of an obvious error in the price or description of a product, Moonglow reserves the right to cancel or correct the affected order, after informing the customer in advance and giving them the option to confirm or withdraw the order.

Moonglow shall not be liable for temporary interruptions in the operation of the website caused by maintenance work, technical failures or events beyond its control, and shall make reasonable efforts to remedy them as quickly as possible.

Moonglow’s liability towards the customer is limited to the value of the order in connection with which the damage occurred, except in cases of wilful misconduct or gross negligence, or where such limitation is otherwise prohibited by consumer protection legislation.

XIII. Complaints and Dispute Resolution

Any complaint regarding the products, orders or operation of the website may be addressed to Moonglow’s customer service department at the contact address indicated on the website and shall be resolved as soon as possible.

If the complaint is not resolved amicably, the customer, acting as a consumer, may refer the matter to the State Inspectorate for Supervision of Non-Food Products and Consumer Protection or to the competent courts of the Republic of Moldova.

Complaints regarding the processing of personal data shall be submitted in the manner described in the Privacy Policy, and the data subject has the right to lodge a complaint with the National Center for Personal Data Protection.

XIV. Governing Law and Final Provisions

This document is governed by the legislation of the Republic of Moldova. Any dispute that cannot be resolved amicably shall be submitted to the competent courts of the Republic of Moldova.

This document is supplemented by the provisions of the Terms of Reference and the Privacy Policy published on the website www.moonglow.md, which form an integral part of the contractual relationship between Moonglow and its customers.

If any provision of this document is declared null or unenforceable by a competent court, the remaining provisions shall remain valid.