Welcome to Glow Club!
Be the first to hear about new products and secret promotions, and receive personalized recommendations from MoonGlow!
Visit MoonGlow stores
Luni-Vineri: 9:00 – 20:00
Sâmbătă-Duminică: 9:00 – 19:00
Wholesale sales 069 292 960
MON-FRI: 09:00 – 17:00
Are the prices in the stores the same as on the website?
Discounts are valid online only. In physical stores, the discount is applied when scanning the discount card, and if you bring a container for recycling, +3% is added, or 5% if you don’t have a discount card.
Can I pay for the order with a gift certificate?
Definitely! The online order can be paid with the gift certificate, indicate its amount in the comment when completing the order and the operator will definitely recalculate.
(You can pay the price difference upon receiving the order)
Can I pay with a card issued by another bank? (The website shows maib/MICB)
Yes — any bank card (Visa/Mastercard) works.
Why didn’t I receive my birthday promo code?
Most often, either the birth date is not completed or confirmed in your profile, or the email ended up in the Spam/Promotions/Updates folders. Please check all folders in your email. If you don’t find the message, contact us via online chat and we will resend/activate the code manually.
Can I use my birthday promo code in-store?
Yes. Show the code at the store (on your phone or from your email).
Why is cash payment in-store not available for online orders with “store pickup”?
Online orders with “store pickup” must be paid online only.
How can I apply a discount card to my online order?
You can use your discount card in our physical stores. Online, all products are already discounted by 14%.
If I place an order today, when will I receive it / How long does delivery take?
Delivery in Chișinău is carried out within 24–36 hours and is free for orders over 199 MDL. Outside the city, delivery takes 2–3 business days; it’s free for orders over 450 MDL, and costs 75 MDL for orders up to 450 MDL.
Comenzile plasate sâmbătă și duminică, vor fi prelucrate și expediate luni. Operatorul neapărat va lua legătura cu Dvs!
How can I use Beautycoins?
What they are. Beautycoin is our internal currency, which you can use to purchase care products exclusively from the “BEAUTYCOIN” category on the website.
How to earn them. For every 550 MDL you spend online, you receive Beautycoin in your MoonGlow account. The higher the value of your order, the more Beautycoin you accumulate.
How to use them. Add products from the “BEAUTYCOIN” category to your cart, and at checkout, pay with the Beautycoin available in your account.
Physical → electronic Beautycoin. If you have physical Beautycoin, we can convert them into electronic Beautycoin in your account — contact us via online chat, and a consultant will quickly make the conversion.
Do you have original cosmetics?
Yes. At MoonGlow, you’ll find 100% original Korean cosmetics. All valid certificates are available on the website (we can also send them upon request).
Why did I place an order but haven’t received the product?
Rarely, the “out of stock” status may not update instantly. The system might show the product as available, but during order processing, it may turn out that the product is sold out. Due to this synchronization delay, the item may be out of stock. We refund the money for the missing product and offer a replacement or an alternative.
18% Discount on your first order: how to get it and how it’s applied
The 18% discount is granted once to new MoonGlow customers for their first order.
Sign up on the MoonGlow website with a valid email. Within a few minutes, you’ll receive the promo code by email. If it doesn’t appear, check your Spam/Promotions/Updates folders.
Add products to your cart and go to checkout → enter the code in the “Promo Code” field → click “Apply”. (The 18% discount is calculated from the original product price.)
Important: The first-order discount applies online only.
Delivery terms and conditions
We deliver across the Republic of Moldova, except Transnistria.
Delivery within the city of Chișinău (including MoonGlow stores) is free for orders over 199 MDL.
For orders up to 199 MDL, the delivery cost is 50 MDL. Standard lead time is 24–36 hours on business days; deliveries are made between 11:00 and 17:00.
Important: during peak periods (Black Friday, Christmas, seasonal sales), lead times may be longer. Orders placed before 10:00 will be delivered on the same day. Orders placed after 10:00 will be delivered the next day. These terms do not apply during promotions and discount periods.
Store pickup. Orders placed online with the “store pickup” option are processed at the warehouse and couriered to the pickup point. Order release is available until 20:00.
Fast-delivery. If you need urgent delivery within 2–3 hours in Chișinău, select Fast-delivery at checkout; an additional MDL 100 fee applies.
Important: available on business days for orders placed between 09:00 and 15:00.
Rest of Moldova (outside Chișinău). Delivery fee is MDL 75 for orders below MDL 450; free for orders from MDL 450. Transit time is 2–3 business days. Orders placed on weekends/public holidays or after 10:00 are processed on the next business day.
Postal shipping. Nationwide shipping is also available via parcel through our partner Poșta Moldovei.
International delivery
Available options include express courier, coach/bus services, and hand-over via acquaintances/relatives in Chișinău. We will contact you to confirm the method and order readiness. Additional charges apply based on parcel weight.
Customs & duties. In some cases, the customs authority in your destination country may require customs clearance. MoonGlow cannot influence such procedures and is not responsible for any additional taxes/fees charged by local customs. If a parcel is refused, return shipping is at the customer’s expense.
In Romania, customs clearance is charged for all parcels (from €0). In other EU countries, fees apply for each order from €45. The need and exact amount of customs charges are confirmed with the operator.
Return
According to Decree No. 1465 of 08.12.2003, MO248-253 / 19.12.2003, No. 1530, Appendix 2, clause 4 (modified by PP1188 of 02.11.2007, MO175 / 09.11.2007), perfumery and cosmetic products are not subject to exchange and return.
Payment methods
- Payment on the site – MIA, Paypal, Google Pay, Apple Pay, Up Cadou or Card (including LiberCard and gama cards);
- Delivery to any store – Card payment online, Paypal.
- To the courier upon receipt – Orders with delivery on the territory of the Republic of Moldova can be paid by card online or in cash on receipt.
Important! When placing your order online, be sure to specify the form of payment!
What is Beautycoin?
Beautycoin is MoonGlow’s internal currency, created to give loyal customers the opportunity to purchase unique and original products.
Beautycoins are electronic coins that are credited in your personal account when you place an order online
For purchases of certain amounts, our customers receive a corresponding number of beautycoins:
550 lei – 20 beautycoins
950 lei – 40 beautycoins
1500 lei – 60 beautycoins
1900 lei – 80 beautycoins
2500 lei – 100 beautycoins
2950 lei – 120 beautycoins
3500 lei – 140 beautycoins
4050 lei – 160 beautycoins
4450 lei – 180 beautycoins
5000 lei – 200 beautycoins
5400 lei – 220 beautycoins
6000 lei – 240 beautycoins
6450 lei – 260 beautycoins
7000 lei – 280 beautycoins
7550 lei – 300 beautycoins
7950 lei – 320 beautycoins
8500 lei – 340 beautycoins
8900 lei – 360 beautycoins
9500 lei – 380 beautycoins
9950 lei – 400 beautycoins
Also, our buyers can accumulate beautycoins, based on reviews* written on the site, on previously purchased products online*.
For each review placed on the site, it is offered: 10 beautycoins.
All products and services, which can be purchased with beautycoins, are presented in the “Beautycoin” category in the “Menu” and can only be purchased online.
Attract attention! stock of each product is limited!
How do I use Beautycoin?
When you have made sure that you have collected enough beautycoins to purchase a specific product from the “Beautycoin” category, add it to your cart** and place an online order, which also includes products that can be purchased with real money.
Electronic beautycoins are settled from the customer’s personal cabinet.***
*For more information, access the “Reviews” category, from “Terms and conditions”.
**You need to log in to your account, to be able to add products from the Beautycoin category to the cart.
***Beautycoins cannot be exchanged for real money or other products, except those in the “Beautycoin” category. Physical Beautycoins are only valid with the attached check.
**** Check your accumulated points here – https://moonglow.md/en/loyalty-reward-page/
*****Be careful to leave the product review in the language in which you placed the order, otherwise Beautycoins will not be calculated automatically.
A referral link – is a unique link, the clicks of which allow you to receive rewards for eligible orders placed on the Moonglow website.
The reward received will be a one-time cashback of 2% of the order amount, for the one who accessed the link (% converted to Bcoin). And you will receive a cashback of 4% of the order amount (% converted to Bcoin) — for each unique user who made a purchase through your link.
How to use Bcoin rewards?
- Possibility to convert 2bc / 1MDL *Discounts are not stackabl
- Possibility to convert 1000bc/ to 700MDL
- Possibility to buy unique items from the Bcoin category on the Moonglow website.
Accumulated bcoins do not expire.
Moonglow reserves the right to change the terms and conditions of promotions, discounts and rewards
What it is and how it works
The MoonGlow Gift Certificate is a means of payment equal to its stated face value and must be redeemed in full; the purchase amount must be equal to or greater than its value. No discounts apply at the time of purchase. Upon redemption, you may use MoonGlow card discounts and any current promotions in accordance with our policies.
Validity and returns
Gift certificates do not expire. Returns of gift certificates are not accepted.
Validation and exceptions
A sales receipt is required for validation, except for company-stamped certificates. Corporate certificates are stamped and deemed valid. Geographic restriction: certificates issued in Tiraspol/Comrat cannot be used in Chișinău, and vice versa.
Formats: physical & electronic.
We issue electronic certificates delivered via e-mail, which can be redeemed both online and in physical stores. Physical certificates can be used online (with home delivery) and in stores; for online use, enter the certificate’s unique code in the order comment at checkout. If the order total exceeds the certificate value, the difference is payable using the available payment methods; if it is lower, no change is given.
Consumer protection
State Inspectorate for non-Food Products Surveillance and Consumer Protection
Adress: mun. Chișinău, str. Vasile Alecsandri 78
Tel.: (+373) 22 501 981
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